Политика доставки

Last updated: September 8, 2026

This Shipping Policy applies to orders placed through www.dentalhome.top and should be read together with our Terms of Service and Return and Refund Policy.

Delivery Areas

Dental Home ships to multiple countries and regions worldwide. The destinations currently available for online orders are displayed at checkout.

Shipping availability may depend on carrier coverage, customs restrictions, sanctions, import requirements, product classification, order value or other legal and operational limitations. We may be unable to accept or ship an order to certain destinations.

If your destination is not available at checkout, please contact us before placing an order so that we can check whether a suitable shipping method is available.

All orders placed through our online store are processed and dispatched from Dongguan, Guangdong Province, Mainland China.

Dental Home (Hong Kong) Medical Devices Limited supports our international business activities but does not serve as the shipping origin or return address.

Order Processing Time

In-stock orders are normally processed within 1–3 business days after the order and payment have been confirmed.

Processing time is separate from carrier transit time. Orders placed on weekends or public holidays begin processing on the next applicable business day.

Additional processing time may be required for:

  • Large or wholesale orders;

  • Products that are temporarily out of stock;

  • Orders requiring product or compatibility confirmation;

  • Custom-made, specially manufactured or personalized products;

  • Orders requiring additional export, customs or regulatory documentation;

  • Orders placed during major public holidays or periods of unusually high demand.

The estimated production or processing time for a custom or special order will be stated in the applicable quotation, pro forma invoice, order confirmation or written communication.

If a material delay occurs before dispatch, we will contact you using the email address, telephone number or WhatsApp information provided with the order.

Shipping Methods

Depending on the destination and order, we may use DHL, UPS, EMS, Cainiao, postal services or another suitable international carrier or logistics provider.

Available shipping methods and charges will be displayed at checkout or confirmed with you before payment when a manual shipping quotation is required.

We may select or substitute an equivalent carrier where reasonably necessary because of destination coverage, customs requirements, service interruptions, product restrictions or operational conditions.

We will not intentionally downgrade a paid express service without notifying you.

Estimated Delivery Times

Estimated transit times after dispatch are generally:

  • Standard Shipping: approximately 7–15 business days;

  • Express Shipping: approximately 3–7 business days.

These timeframes are estimates only and are not guaranteed unless we expressly agree to a guaranteed delivery date in writing.

Actual delivery time may be affected by:

  • Customs clearance or regulatory inspection;

  • Destination-country import procedures;

  • Carrier delays or service interruptions;

  • Incorrect or incomplete delivery information;

  • Remote-area delivery;

  • Weekends and public holidays;

  • Weather, natural disasters, public-health events, labor disputes, civil disruption or other events outside our reasonable control.

Delivery estimates begin when the carrier accepts the shipment, not when the order is placed.

Shipping Charges

Shipping charges are calculated or quoted based on factors that may include:

  • Destination country or region;

  • Package weight and dimensions;

  • Product quantity and value;

  • Selected carrier and service level;

  • Remote-area or special-handling charges;

  • Insurance or documentation requirements.

The shipping charge payable by you will be displayed at checkout or stated in the applicable quotation, invoice or order confirmation before payment.

Promotional Shipping Offers

Where our website displays a promotional shipping offer, including an offer under which the customer pays the base shipping charge for the first 100 grams and Dental Home covers the additional base freight attributable to eligible weight above 100 grams, the offer applies only to the destinations, products, order sizes and shipping methods for which it is made available.

Unless expressly stated otherwise, such an offer does not cover:

  • Remote-area surcharges;

  • Oversized or special-handling charges;

  • Optional insurance;

  • Address-correction or reshipment charges;

  • Customs duties;

  • Import taxes or value-added taxes;

  • Brokerage, disbursement or customs-clearance fees.

The applicable promotional shipping charge will be displayed at checkout or confirmed in writing before payment.

If the checkout charge appears inconsistent with a displayed shipping offer, please contact us before completing the order.

Customs Duties, Import Taxes and Brokerage Fees

Dental Home currently does not collect destination-country customs duties, import taxes, value-added taxes, brokerage fees, disbursement fees or customs-clearance charges at checkout.

International orders are normally shipped on a DAP (Delivered at Place) basis unless a different shipping term is expressly agreed in writing.

Under DAP, the recipient or designated importer is responsible for customs duties, import taxes, value-added taxes, brokerage fees, disbursement fees, clearance charges and other destination-country charges.

Customs authorities or carriers may require payment before releasing or delivering the package. These charges are imposed by third parties, are not controlled by Dental Home and are not included in the product or shipping price unless expressly stated.

Customers should contact their local customs authority or customs broker before ordering if they require an estimate of possible destination charges.

Refusal or non-payment of customs charges does not automatically cancel the order.

The customer or designated importer is responsible for determining whether any import permit, registration, authorization, tax number, customs broker or other documentation is required in the destination country.

We prepare commercial invoices and customs documents using accurate product descriptions, quantities, values, origins and other information required by law. We will not make false statements or knowingly misdeclare the nature, quantity or value of goods.

Tracking Information

All shipped orders include tracking unless a different arrangement is expressly agreed with the customer before payment.

After dispatch, we will send a shipping confirmation email containing the carrier name and tracking number.

Tracking information may require 24–72 hours to become active after the shipping label is created or the shipment is collected.

Tracking updates are supplied by the carrier. Some postal or economy services may provide fewer scans or less frequent updates than express services.

If you do not receive a shipping confirmation or the tracking status has not updated for an extended period, please contact us with your order number.

Delivery Address and Contact Information

You are responsible for providing accurate and complete delivery information, including:

  • Recipient name;

  • Company or clinic name, where applicable;

  • Street address;

  • City;

  • Province or state;

  • Postal code;

  • Country or region;

  • Telephone number;

  • Email address;

  • Tax, identification or customs information required for delivery.

Please review your address carefully before submitting the order and contact us immediately if a correction is required.

We cannot guarantee that an address can be changed after production, fulfilment or dispatch has begun.

Additional shipping, return, storage, customs or reshipment costs caused by an incorrect address, unavailable recipient, refusal of delivery, failure to collect the package or failure to provide required customs information may be charged to the customer where permitted by law.

Split Shipments

An order may be shipped in more than one package because of product availability, package limitations, customs requirements or different production completion dates.

Where practical, we will notify you and provide separate tracking information for each package.

Unless otherwise agreed, we will not charge an additional shipping fee solely because Dental Home chooses to split an accepted order.

Packaging and Sterility

Dental prosthetic components, instruments and accessories are packed in suitable protective packaging according to the product type and order quantity.

Packaging may include individual containers, sealed bags, grouped packaging, labels, protective material or outer shipping cartons.

Protective or sealed packaging does not by itself mean that a product is supplied sterile. Unless the product packaging or product description expressly states “Sterile,” products must be treated as non-sterile.

Before clinical use, qualified professionals are responsible for inspection, cleaning, disinfection and sterilization in accordance with the applicable product instructions, professional standards and local requirements.

Do not use a product if its packaging, label, identity, cleanliness or physical condition raises a safety or compatibility concern. Please contact us before use.

Delayed, Lost or Damaged Shipments

If an order has not arrived within the estimated delivery period, please contact us with your order number and tracking number.

We will review the tracking information and, where appropriate, request an investigation from the carrier.

If a package arrives visibly damaged, opened, crushed or incomplete:

  • Photograph the outer package and shipping label;

  • Photograph the internal packaging and affected products;

  • Keep all packaging and product labels;

  • Report visible damage to the carrier where possible;

  • Contact us as soon as reasonably possible, preferably within seven days after delivery;

  • Do not use, install, sterilize or place a potentially damaged product in a patient’s mouth.

Carrier investigations and claims may require photographs, videos, delivery records, packaging or other supporting information. Please cooperate with reasonable evidence requests.

Depending on the investigation, applicable shipping terms and applicable law, an appropriate solution may include continued carrier tracing, replacement, reshipment, partial refund or full refund.

The requested seven-day reporting period helps us submit carrier claims and does not limit any mandatory consumer or statutory rights.

Refused, Unclaimed and Returned Shipments

If a shipment is refused, unclaimed, abandoned or returned because the recipient did not:

  • Complete customs clearance;

  • Pay applicable destination charges;

  • Provide required documents;

  • Respond to the carrier;

  • Collect or accept the package;

we will contact the customer after receiving available information from the carrier.

Where permitted by law, the customer may be responsible for the original shipping cost, return shipping, customs charges, storage fees, carrier fees and any cost of reshipping.

Any eligible refund will be handled under our Return and Refund Policy after the returned products have been received and inspected.

Transfer of Risk

Risk of loss or damage transfers in accordance with the shipping terms stated in the accepted order and our Terms of Service.

For customers who qualify as consumers under mandatory applicable law, risk will transfer at the time required by that law.

For European Union consumers, this will normally be when the consumer or a person designated by the consumer, other than the carrier, takes physical possession of the goods, unless the consumer independently selected a carrier that was not offered by us.

Contact Us

For shipping or delivery questions, please contact:

Production and fulfilment operations:
Dental Home (Dongguan) Medical Device Co., Ltd.
Dongguan, Guangdong Province, Mainland China

Email: dentalhome1023@gmail.com
Phone: +86 133 1665 8747
WhatsApp: +86 133 1665 2122

This contact information is not a general return address.

Please do not send any return without prior written authorization. For an approved return, we will provide the recipient’s name, complete return address, customs declaration requirements and shipping instructions.